Engagement and communication index

Engagement

1 Introduction

2 Community engagement

2.1 Service design and delivery

3 Why the police need to engage

3.1 Engagement and police legitimacy

3.1.1 Police effectiveness

3.2 Perceptions of police fairness

3.3 Benefits of effective engagement

3.4 Effective management of engagement

3.5 Failing to engage

3.6 The confidence cycle

4 Whom the police should engage with

4.1 Understanding communities

4.1.1 Creating neighbourhood profiles

4.2 Community impact

4.2.1 Community impact assessment

4.3 The threat, risk and harm to communities

4.3.1 Factors

5 How to engage with communities

5.1 Communication plans

5.2 Legal framework

5.3 ECHR, equality and the duty to engage

5.4 Accountability and transparency

5.4.1 Engagement feedback

5.5 Levels of participation

Communication

1 Open data

1.1 Definition

1.2 Principles

1.3 Restrictions

1.4 Uses

1.5 Sources

1.6 Examples of practical use

2 Face-to-face communication

2.1 Public meetings

2.1.1 Examples of public meetings

2.1.1.1 Beat meetings

2.2 Community groups

2.2.1 Supporting community groups

2.3 Under-represented groups

2.4 Independent advisory groups

2.5 Partnership working

2.6 Information sharing

3 Digital and social media

3.1 Principles of online engagement

3.1.1 Managing online communities

3.1.2 Risk management

3.2 Digital and social media platforms

3.3 Social media monitoring

3.4 Digitally enabled meetings

Media relations

1 Introduction

2 Key themes

3 Police and the media

3.1 Defining speaking terms

3.2 The corporate communications department

3.3 Attendance at media interviews

3.4 Recording contact with the media

3.5 Managing inaccurate or misleading media coverage

3.6 High-profile or sensitive investigations or operations

3.7 Media briefings

3.8 Taking the media on police operations

3.9 Reporting from a scene

3.10 Exclusives

3.11 Documentaries

4 Arrests, charges, and judicial outcomes

4.1 Referring to reports of a crime

4.2 Naming on arrest

4.3 Responding to enquiries about arrests

4.4 Information about a police investigation or ongoing operation

4.5 Naming on charge

4.6 Identifying victims or other witnesses

4.7 Businesses

4.8 Information during criminal proceedings

4.9 Information at the end of criminal proceedings

4.10 Deaths

4.11 Images/footage

4.12 Registered sex offenders in the community

5 Police under investigation

5.1 Publicising internal investigations and misconduct matters

5.2 Incidents investigated by the Independent Police Complaints Commission (IPCC)

6 Freedom of information

6.1 Media requests under the Freedom of Information Act 2000

Police under investigation

1 Complaint

2 Misconduct

3 Support

4 Proactive operations

5 Criminal investigations

6 Misconduct hearings