Critical incident management index

Introduction

1 Background

1.1 Principles

1.2 Keywords

2 Three phases of critical incident management

2.1 1 Preparing for critical incidents

2.2 2 Managing critical incidents

2.3 3 Restoring public confidence

3 Characteristics of critical incidents

3.1 Police response

3.2 Community impact

3.3 Review of critical incidents

3.4 Decision making

3.5 Decisions, errors and avoiding decisions

3.5.1 Incorporating learning

3.5.2 Improving accountability

4 Types of critical incidents

4.1 Anti-social behaviour

4.1.1 Case study – Fiona Pilkington

4.1.2 Case study – David Askew

4.2 Hate crime

4.2.1 Case study – Big Brother

4.3 IPCC findings

5 Pre-planned events

5.1 Factors to consider

6 Internal incidents

6.1 Case study examples

6.1.1 Case study 1

6.1.2 Case study 2

6.1.3 Case study 3

7 A proactive response

Phase 1 – preparing

1 Leadership

1.1 Learning lessons

2 Policy and processes

2.1 Core and specific practice

2.2 Quality assurance

3 Operational risk management

4 Critical incident training

4.1 Personal responsibility

4.2 Courses

5 Partnership and resources

5.1 Internal staff resources

5.2 Independent advisory groups and community cohesion groups

5.3 Independent observers

5.4 Multi-agency partners

6 Management considerations aide-memoire

Phase 2 – managing

1 The impact of an incident

1.1 Personal perception

1.2 The effect of trauma or bereavement

1.2.1 Impact of an event on the wider community

1.2.2 Support organisations

1.2.3 Reactions to grief

2 Identification

2.1 Tension and vulnerability

2.2 Situation awareness

2.3 Criticality factors

2.3.1 Demographics

2.3.2 Critical thinking matrix

3 Notification

3.1 Who can call a critical incident?

3.2 Who can declare a critical incident?

3.2.1 Assessing the notification

3.2.2 Force policy for notification

3.3 Declaring a critical incident

4 Command and control

4.1 A tiered response

4.1.1 Tier 1 – BCU response

4.1.2 Tier 2 – Cross-BCU response

4.1.3 Tier 3 – Force response

5 Strategic support

5.1 Critical incident tactical advisers

5.1.1 Spontaneous incidents

5.1.2 Pre-planned operations

5.2 PIP level 4 advisers

5.2.1 PIP level 4 role profile

6 Management plans

6.1 What is right in this case?

6.2 Allocation

6.3 Record keeping

7 The victim, their family and the community

8 Media and communication

8.1 Media strategy key principles

8.2 Internal communications strategy

9 Monitoring

9.1 Long and short-term imperatives

9.2 Monitoring logs and processes

9.3 Closure and exit strategies

9.3.1 What is normality?

9.3.2 Notifying the victim, their family and the community

10 Post-incident evaluation

10.1 Critical incident debriefs

11 Management considerations aide-memoire

Phase 3 – public confidence

1 Case study – loss of confidence

2 Complaints

3 An early apology

4 Understanding the issues

5 Victim care

6 Management considerations aide-memoire