Engagement and communication

Successful policing depends on engaging and communicating effectively with the communities each force serves. Developing and maintaining positive relationships is an essential part of this and should form part of everyday policing. It is not a passive process but a proactive collaboration between all the parties involved.

This guidance sets out broad principles and a practical framework in which forces can make decisions based on local circumstances.

Successful police engagement and communication with communities can help:

  • prevent crime and anti-social behaviour
  • reduce crime and the fear of crime
  • bring offenders to justice
  • deliver a service that the police service and those it serves can be proud of and which keeps communities safe.

This module sets out the broad principles of engagement and communication and a practical framework in which forces can make decisions based on local circumstances.

A full index of the content of Engagement and communication APP is available.

Engagement and communication APP consolidates information from a number of decommissioned documents. For a full list of titles click here.